Well 1st I would check the vertical height of the rest. Arrow should be pretty close to center of rest bolt hole. 2nd check the timing, with the rest down draw your bow and you want the rest to pop up the last inch and a half to inch of your draw. Is adjusted by the cord going to cable. and last which model do you have?? The basic model I think its around $50 or so, can bounce up and hit fletchings/arrow. The LD, HD and HDX dont bounce, Eliminating that problem. I shoot the HDX and would recommend it to anyone. Cock feather up. If your not to keen on working on your bow take it to a bow shop and have them look at it. The guy that set it up originally may not have know exactly what he was doing. Had it happen to me. I would suggest taking it back in. While your in there if your not familiar with paper tuning get it done. Best of luck. And there are plenty of people on here that can help you.